Privacy Policy
Last updated: May 1, 2025 · Effective: May 1, 2025
At GorkhaBooks, your privacy is paramount. This policy explains how we collect, use, and protect your personal information.
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1. Information We Collect
We collect information you provide during registration (name, phone number), transaction data (deposit and withdrawal records), device and usage information (IP address, browser type, device identifiers), and communication records (WhatsApp chat history with our support team). We collect only what is necessary to provide our services safely and effectively.
2. How We Use Your Information
Your information is used to: create and manage your account, process deposits and withdrawals, verify your identity and age, provide customer support via WhatsApp, send promotional offers (with your consent), detect and prevent fraud and abuse, comply with legal obligations, and improve our platform and services.
3. Data Security
GorkhaBooks employs industry-standard security measures including 256-bit SSL encryption for all data transmission, secure servers with restricted access, regular security audits, two-factor authentication options, and strict internal data access policies. We never store full payment details on our servers. All financial transactions are processed through certified secure payment gateways.
4. Data Sharing
We do not sell your personal data to third parties. We may share your information with: payment processors (eSewa, Khalti, etc.) to facilitate transactions, identity verification services for KYC compliance, legal authorities when required by law, and service providers who assist in platform operations under strict confidentiality agreements. All third-party partners are bound by data protection obligations.
5. Cookies and Tracking
GorkhaBooks uses cookies to: maintain your session and login state, remember your preferences, analyze platform usage and performance, and deliver relevant promotional content. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. We use analytics tools to improve user experience — this data is anonymized and never linked to personal identifiers.
6. Your Rights
You have the right to: access your personal data held by us, request correction of inaccurate data, request deletion of your account and associated data, withdraw consent for marketing communications, object to processing of your personal data, and request data portability. To exercise any of these rights, please contact our support team via WhatsApp. We will respond within 72 hours.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are kept for 7 years to comply with financial regulations. If you close your account, we will delete your personal data within 30 days, except where retention is required by law. WhatsApp communication records may be retained for up to 1 year for quality assurance.
8. Children's Privacy
GorkhaBooks strictly prohibits use by individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has registered, we will immediately suspend the account and delete all associated data. If you believe a minor has accessed our platform, please contact us immediately via WhatsApp.
9. Changes to This Policy
GorkhaBooks may update this Privacy Policy periodically. We will notify you of significant changes via WhatsApp or by posting a notice on our platform. Your continued use of our services after the effective date of any changes constitutes acceptance of the updated policy. We recommend reviewing this policy periodically.
10. Contact Us
For any privacy-related questions, concerns, or to exercise your data rights, please contact us via WhatsApp at +977 980 000 0000 or email us at privacy@gorkha.com. Our Data Protection Officer can be reached at dpo@gorkha.com. We are committed to resolving all privacy concerns promptly and transparently.
Have privacy concerns or want to exercise your data rights? Contact us instantly on WhatsApp.